Monday, November 08, 2004
First Phone Call of the Day
Me: "Hello?"
Not Me: "Yes, I would like to know if you have a dark green writing pen."
Me: "Umm, I'm not sure ... may I ask why?"
Not Me: "I need a dark green writing pen, not a light green writing pen though, a dark green writing pen."
Me: "O... kay, who are you calling for?"
Not Me: "I'm not calling for anyone, I need a dark green writing pen."
Me: "Let me check, can I put you on hold for a moment?"
Not Me: "Sure."
At this point I press the hold button, place the handset down on the phone base, and not a moment too soon; hysterical laughter instantly turns me into a helpless fool (a combination of way too much "90% off the original ticketed price" candy corn, and rocket-fuel coffee). I mean seriously, I sat there for a good five minutes, laughing with my head on the table, pounding my fist like a judge. If I pick up that phone, I'm going to burst out laughing in that lady's ear, this has got to be some kind of joke, who do I know that would call me up and say this?
Okay, I'm ready now...
Me: "Hello m'am, are you still there?"
Not Me: "Yes."
Me: "I wasn't able to find a green pen, in fact to be honest I'm not exactly sure why you're calling this number looking for one."
Not Me: "Well I have been calling all over town looking for a place to buy a green pen and nobody seems to have one in stock, anywhere, so I was told to look at some of the graphic stores."
Me: "Well, I'm sorry I misunderstood you, but we are a web development and graphic design company, have you tried Staples or Office Depot?"
I can understand why at this point you might think the caller would apologize and hang up, but instead hounds me to see if I know where to buy a dark green writing pen. I offer the best advice I can: Staples, OfficeMax, Office Depot - apparently she already investigated all of these stores.
I have no idea, I told her to call an art store, that they'd probably have one.
Guess you kinda had to be there...
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